Privacy Policy

Elite Home Buyer Group ("Company," "we," "us," or "our") operates the website elitehomebuyergroup.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Site and services, including our SMS text messaging program.

1. Information We Collect

We collect information you voluntarily provide, including:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Property address and details (condition, type, square footage, etc.)
• Financial information related to the property (mortgage balance, asking price, liens)
• Any other information you choose to provide in forms or communications

We may also automatically collect certain technical data such as IP address, browser type, and pages visited via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Evaluate your property and prepare cash offer estimates
• Communicate with you via phone, email, and SMS text message about your property inquiry
• Schedule property walkthroughs and appointments
• Send follow-up communications and updates related to your inquiry
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Messaging Program — TCPA Disclosure

By providing your mobile phone number and checking the consent checkbox on our forms, you expressly consent to receive autodialed and/or pre-recorded calls and SMS text messages from Elite Home Buyer Group at the phone number you provide, including messages sent via an automatic telephone dialing system (ATDS).

Messages may include:

• Preliminary cash offer information for your property
• Follow-up communications regarding your property inquiry
• Appointment reminders and scheduling messages
• Informational updates related to your submission

Message frequency: Message frequency varies based on your inquiry and engagement. You may receive up to 5 messages per week.

Message and data rates may apply. Standard carrier messaging and data rates apply to all SMS messages sent and received.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After texting STOP, you will receive one final confirmation message and will not receive further SMS messages unless you re-enroll. You may also opt out by contacting us at info@elitehomebuyergroup.com.

Help: For assistance, reply HELP to any text message or contact us at (616) 327-7154.

Consent is not a condition of purchase or service. You are not required to consent to receive SMS messages as a condition of receiving any property offer or service from Elite Home Buyer Group.

Our SMS program is operated using Telnyx LLC messaging infrastructure. Message delivery is not guaranteed by your carrier. Carriers are not liable for delayed or undelivered messages.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information or phone numbers with third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website, sending communications (including SMS), and running our business — subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

No mobile information (including phone numbers collected for SMS) will be shared with third parties or affiliates for marketing or promotional purposes. Information collected via SMS opt-in will not be shared with any third party except as required to operate the messaging program (e.g., our SMS platform provider, Telnyx).

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. You may request deletion of your personal data by contacting us directly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage. You can disable cookies through your browser settings; however, some features of the Site may not function properly.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of certain uses of your data

To exercise these rights, contact us at the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our SMS program, please contact us: